Senior Technology Support Engineer

Role: Senior Workplace Technology Engineer

Office: London

About Us:

Two Circles is a global sports agency. We drive growth for sports properties by delivering deeper connections with fans, through the intelligent use of data and technology.

We work with some of the world’s biggest sports organisations – including the NFL, Premier League, Formula 1, AFL, Wimbledon and UEFA – and have been named Sport Industry Agency of the Year on more than four occasions.

We have a team of over 950 Two Circlers working from 14 cities across APAC, North America, and EMEA, serving our expanding international client base.

Data is at the center of our approach - helping clients to get a better understanding of their customers and deliver insights that influence top-level decision-making.

From there, we develop digital products and integrate data and technology solutions that grow audiences and revenue across ticketing, participation, sponsorship and media.

Role Profile

As a Senior Workplace Technology Engineer at Two Circles, you look after the tools and technologies our Two Circlers use remotely and in our offices so we can build a better future for the Sports and Entertainment industry.

To be as flexible as possible with all our employees and empower them to make their own decisions about where, when and how to work, we run a mixture of Windows and Mac devices and leverage a variety of SaaS applications that Two Circlers use both remotely and in our 10 global offices. Those sites have minimal on-prem infrastructure other than 3rd party commodity networking and collaboration tech to help with hybrid working.

Our Lead Workplace Technology Engineer will own these platforms and capabilities to ensure Two Circlers can get the best from the technologies that support them, using their experience and knowledge to drive further improvements and recommend enhancements and new solutions, while developing and mentoring our other Engineers.

As part of our broader Technology Capability and aligned closely with other Business Enabling teams, this role works with other Workplace Technology Analysts and Engineers, Technology Operations colleagues and wider Business Enablement teams to share knowledge and deliver the best technology experience to our wider business, with whom they will maintain excellent relationships to understand and stay ahead of their current and future needs.

This provides ample opportunities to influence the direction of Two Circles’ Technology Operations strategy, own delivery of a wide range of work, and further develop your own knowledge of technologies, systems, approaches and practices.

When you are not delivering against specific projects or contributing to effective Workplace Technology activities, you are spotting opportunities to add value or realise improvements, working on your own professional development and learning objectives or sharing knowledge with other Two Circlers.

Requirements

Main duties and responsibilities:  

• Leading our support team’s day-to-day activities to ensure the best possible Workplace Technology experience for Two Circlers
• Owning our Workplace Technology platforms (e.g. M365, Teams Meeting Rooms, EUC estate) and being a technical and supervisory escalation point
• Developing and mentoring Support colleagues in their career journeys
• Working collaboratively with the wider Technology Team
• Working with Service Management and Security Operations colleagues to assure and mature our ITSM/ITOM processes, encouraging adoption and engagement
• Proactively identifying trends ands recurring problems, helping define solutions, improvements and automation opportunities
• Building and maintaining effective relationships across all Two Circles teams, functions and regions
• Championing opportunities to improve the Workplace Technology experience for Two Circlers globally
• Managing partners and suppliers in the provision of a quality service and experience, e.g. hardware suppliers, CSPs
• Protecting the data entrusted to us by our clients at all times

The ideal background and skills we are looking for include:  

• Highly proficient in Windows and Mac support
• Managing and configuring Office 365 and Entra ID, including deep understanding of SSO, MFA and Conditional Access
• Autopilot and MDM with Microsoft Endpoint Manager/Intune
• Experience automating and writing relevant scripts, e.g. Powershell, Power Automate
• Client networking, including VPNs
• Collaboration/Unified Communications tools and hardware (preferably Teams)
• IT Operations and Service Management practices, including incident/request, change and problem management, monitoring, events and alerting, task tracking and fulfilment toolsets, capacity planning
• Able to understand and effectively communicate technical concepts in discussions with both technical and non-technical colleagues
• Awareness of Data Protection, Privacy and Governance principles, e.g. GDPR
• Methodical and logical approach to problem solving with a strong sense of ownership
• Application of modern workplace security practices
• Working understanding of networking and cloud vs on-prem infrastructure

Experience with the following would also be beneficial:

• Configuring Atlassian products (especially Jira)
• Broader Azure infrastructure stack
• Configuring and maintaining endpoint security technologies (AV, firewall, encryption, email protection, web filtering)
• Specialised Mac MDM and bulk device config e.g. Kandji, iMazing
• Line Management and Mentoring of technical colleagues
• Project Management and technical delivery
• Experience of, or a keen interest in, the business of sport

Benefits

We have a list of flexible benefits that we offer; as a taste:

• Performance planning: potential to have a salary increase every 6 months and progress your career
• Discretionary company bonus
• Tickets to sporting events
• Renowned Team Days and events
• Lunch once a week, breakfast and continuous supply of snacks
• Private healthcare schemes
• Cycle to work scheme
• Learning and Development opportunities, including certification in certain areas