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What can sport learn from Amazon’s increasing retail power?

Bezos’ online retail giant has already bought live sports broadcast rights, commissioned sports documentaries, and even launched its own ticketing platform. With quarterly profits of $1.6 billion in the first quarter of 2018, my answer would probably be quite a big one. What triggered my Amazon interest recently, however, wasn’t something with a direct link … Continued

Sport’s next chapter – the 2018 Two Circles UK Client Conference

[image_gallery id=”1648″] The 2018 theme was Stories are just data with a soul, and through a mix of keynote sessions, data-driven ideas to drive growth and client-delivered seminars – all under Chatham House Rules – we explored the role storytelling will play for sport in accelerating growth in a world of changing global media consumption … Continued

The social heist – how do you treat the enemy inside the gates?

Ten years ago these platforms were the hottest thing in town – free marketing channels for rights-holders to communicate with existing audiences and reach new ones. But in a short space of time, social has transformed from sport’s shiny new thing into a necessary evil. And with recent algorithm changes – and not-unrelated data and … Continued

Can sport satisfy the new levels of customer expectation?

And no matter how well-intentioned our organisation might be, is it really possible to keep pace? Customer service gurus reflected on these questions at the recent Institute of Customer Service Annual Conference in London. I attended with our chairman Matt Rogan – who led a keynote session (below) – with a keen focus on understanding how … Continued

Why OTT is hotter than ever, and what it means for you

Following IMG parent-company Endeavor’s agreement to acquire NeuLion for $250m yesterday, today Perform – the sports media company with widespread OTT capabilities including DAZN – revealed it will sell a share of the company to Japanese advertising giant Dentsu. Why the sudden flurry of deals? At Two Circles, we are increasingly working with our clients … Continued

How to capitalise on the growth of women’s sport

It was a lot to do with the build up; the coverage in the UK media, the chat on social media and the buzz in the Two Circles London team was, both in isolation and collectively, greater than anyone would have anticipated before the tournament. But it was also due to what happened on the … Continued

Ticketing and Facilities – Five Hot Takes

Lead Consultant Tim Barber explains where insight around customer data is having a positive commercial impact for leading sports rights-holders across North America in these areas. 1) Impact of fan data no longer limited to gameday Rights-holders agreed they are finally on the cusp of a major shift in focus away from using fan data … Continued

Observations from Leaders Week 2017

Indeed, a recurring theme of the week was the challenges – and more importantly the opportunities – digital disruption gives sports organisations across areas such as broadcast, sponsorship and the stadium experience. As a data-driven sports marketing agency working exclusively with rights-holders, we’re clear that using customer data and insight to understand audiences should inform … Continued

What You Need to Build a Thriving Hospitality Business

How well major sports rights-owners can understand and analyse data around their target buyers can be the difference between success and failure when forging a hospitality strategy. When looking to sell out available inventory, maximise revenues and offer the best possible experience for customers, the blanket approach no longer works. Customer data – specifically information on demographics, behaviours and attitudes – provides … Continued

Opportunity and Threat in Sponsorship

We’re all online now. On average, UK adults will spend more than 4 hours each day on their smartphones, tablets and laptops. In Ireland, and both North and South America, the average person will spend 5 hours and 40 minutes a week on Facebook alone. Compare this to just 12 years ago, when we ‘only’ … Continued

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